At AQPRO, we pride ourselves on delivering exceptional service and premium-quality products to our valued customers.
In the event of a duplicate payment for an AQPRO membership, we will promptly refund the additional charge. To initiate the refund process, please reach out to our support team at support@aqpro.io with evidence of the duplicate transaction. Refunds
Refunds for AQPRO memberships are not available, except in cases of duplicate payments. All sales are final. The exceptions are also the cases of our 3-day protection. Examples of cases where you can make a refund if 3 days have not expired.
We offer refunds within a 3-day period on your first initial payment if you are have difficulty technically understanding or using our Services. This means you have 3 days after signing up for any AQPRO subscription plan to request a refund on your first initial payment, if you have troubles in techical cases.
THE 3-DAY MONEY BACK GUARANTEE DOES NOT APPLY TO YEARLY PLANS. This includes, but is not limited to, new yearly subscriptions, yearly subscription updates, and upgrades to the yearly subscription.
To request a refund, please contact us at support@aqpro.io.
Refund requests are generally reviewed and responded to on the same business day. If approved, refunds typically take 3–5 business days to appear in your bank account.
We allow refunds for a customer's first yearly subscription auto-renewal if we are contacted within the first 48 hours of billing. We do not offer refunds under any other circumstances beyond the 3-day period, including in cases where the auto-renewal was overlooked.
We send renewal reminders prior to annual billing cycles, and it is your sole responsibility to manage your subscription prior to renewals by logging in or contacting support@aqpro.io.
We understand that prompt and efficient handling of refunds is crucial to maintaining trust and satisfaction with our services. This section outlines the process we follow once a refund request is initiated, ensuring transparency and professionalism in every step.
- Initiation of Refund Request: Once you contact our customer support to initiate a refund, our team will verify your account status and the eligibility criteria as per our policy. We aim to initiate the refund process swiftly upon confirmation of your eligibility.
- Verification and Approval: Our team conducts a thorough review to ensure that all conditions for a refund are met. This includes verifying the account's standing and ensuring compliance with our terms. The approval process is meticulous to maintain fairness and integrity.
- Processing Time: Upon approval of the refund, we process it within 3 business days. This timeframe allows us to ensure all necessary checks are completed, and funds are accurately returned to the correct account.
- Method of Refund: Refunds are typically issued to the original method of payment unless otherwise requested or if such a method is no longer viable. In special circumstances, alternate refund methods may be considered at the discretion of our finance department.
- Exceptions and Special Circumstances: While we adhere to a standard refund process, we acknowledge that special circumstances may arise. In such cases, we will handle refunds on a case-by-case basis to ensure fairness and customer satisfaction.
Our commitment to a streamlined and transparent refund process is a testament to our dedication to customer service excellence. We understand that refunds can be sensitive transactions, and we approach them with the utmost respect and professionalism. For any queries or assistance during the refund process, our customer support team is readily available to provide guidance and support.
To request a refund, please contact us at support@aqpro.io. Refund requests are generally reviewed and responded to on the same business day. If approved, refunds typically take 3–5 business days to appear in your bank account.
We allow refunds for a customer's first yearly subscription auto-renewal if we are contacted within the first 48 hours of billing. We do not offer refunds under any other circumstances beyond the 3-day period, including in cases where the auto-renewal was overlooked.
We send renewal reminders prior to annual billing cycles, and it is your sole responsibility to manage your subscription prior to renewals by logging in or contacting support@aqpro.io.
We understand that prompt and efficient handling of refunds is crucial to maintaining trust and satisfaction with our services. This section outlines the process we follow once a refund request is initiated, ensuring transparency and professionalism in every step.
- Initiation of Refund Request: Once you contact our customer support to initiate a refund, our team will verify your account status and the eligibility criteria as per our policy. We aim to initiate the refund process swiftly upon confirmation of your eligibility.
- Verification and Approval: Our team conducts a thorough review to ensure that all conditions for a refund are met. This includes verifying the account's standing and ensuring compliance with our terms. The approval process is meticulous to maintain fairness and integrity.
- Processing Time: Upon approval of the refund, we process it within 3 business days. This timeframe allows us to ensure all necessary checks are completed, and funds are accurately returned to the correct account.
- Method of Refund: Refunds are typically issued to the original method of payment unless otherwise requested or if such a method is no longer viable. In special circumstances, alternate refund methods may be considered at the discretion of our finance department.
- Exceptions and Special Circumstances: While we adhere to a standard refund process, we acknowledge that special circumstances may arise. In such cases, we will handle refunds on a case-by-case basis to ensure fairness and customer satisfaction.
Our commitment to a streamlined and transparent refund process is a testament to our dedication to customer service excellence. We understand that refunds can be sensitive transactions, and we approach them with the utmost respect and professionalism. For any queries or assistance during the refund process, our customer support team is readily available to provide guidance and support.
- We reserve the right to refund funds.
Membership renewals for AQPRO are non-refundable. It is your responsibility to manage your subscription and cancel it prior to the renewal date if you no longer wish to continue. Refunds will not be issued for subscriptions renewed due to failure to cancel on time.
All memberships can be canceled at any time, free of charge. You may submit cancellation requests directly through your account settings or by contacting our support team at support@aqpro.io
We do not accept refunds for payments made with cryptocurrency via Coinbase due to potential transaction fees and other complications.
Upon receiving the necessary documents from the buyer, we will thoroughly inspect the issue. Following our evaluation, we will notify you via email to inform you whether your refund is approved or not.
If your refund is approved, we will initiate the refund process, and you will be automatically refunded through your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.
If you haven't received your refund, please check your bank account regularly over the course of a few days or 14 buisness days. If the refund is still late or missing, we recommend contacting your credit card company. If further assistance is required, kindly contact your bank. Refunds may take some time to be officially posted.
If you have any questions or need assistance, please contact us via email at support@aqpro.io or utilize our live support chat. We are dedicated to addressing your concerns promptly and providing the necessary support to resolve any issues you may encounter.